Privacy Notice 1

The matter of looking after your personal data is just as important to us as creating your perfect holiday. We want you to be confident that your data is safe and secure with us and understand how we use it to offer you a better, more unique and inspiring experience.

Personal data we collect

When you register for any of our services, you may provide us with:

Your personal details, including your address, email address, phone number and date of birth.

Your account login details, such as your username and the password you chose.

When you browse our websites or use our mobile apps, we use cookies to collect:

  • Travel preferences.
  • Information about your browsing behaviour on our websites and mobile apps.
  • Information about when you click on one of our adverts, including those shown on other organisations’ websites.
  • Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
  • Social preferences, interests and activities.

When you buy our products online, we may collect:

  • Passenger information, passport details, other document details. Insurance details.
  • Relevant medical data and any special dietary, religious or disability requests.
  • Information about your purchases, including what you bought, when you bought it, how you paid for it and credit or other payment information.
  • Information about your browsing behaviour on our websites and mobile apps.
  • Information about when you click on one of our adverts, including those shown on other organisations’ websites.
  • Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
  • Social preferences, interests and activities.

When you contact us, or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:

  • Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
  • Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
  • Your feedback and contributions to customer surveys and questionnaires.

Other sources of personal data:

We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.

Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.

If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook, Google and Twitter, you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.

Personal data you provide about other individuals:

We use personal data about other individuals provided by you, such as those people on your booking.

By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by our company.

How we use your data

To make contact and interact with our customers

We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you. We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and business partners. For example if you were to win any prize that we may offer with any of our partners from time to time.

We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by us and by other partner organisations.

Tyler Brown Travel would like you to help us better understand you as a customer. To be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases from us with personal data collected from our websites, mobile apps and other sources.

To personalise your experience

We want to ensure that marketing communications relating to our products and services, and those of our suppliers, retail partners including online advertising, are relevant and interesting for you. Looking at your browsing behaviour and purchases helps us to better understand you as a customer and it allows us to provide you with personalised offers and services.

We may also measure your responses to marketing and communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customer.

If you do not want to receive a personalised service from us, you can change your preference online, over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.

For marketing communications

From time to time, we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We only do this if you previously agreed to receive these marketing communications.

When you book or register with us, we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the ‘unsubscribe’ link in our marketing emails, replying STOP to the short code in our marketing text messages or by writing to us (e.g. email) at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.

For market research

We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.

We do not sell your personal data to any third parties.

Social media

Our websites or mobile apps may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices. Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data to them as we do not accept any responsibility or liability for these features.

Partners and suppliers

In order to provide products or services requested by you, we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.

We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaigns, market research, processing payments and delivering products and services.

We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.

When we share personal data with other organisations, we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

We only share the minimum personal data that enables our suppliers and retail partners to provide their services to you and us.

Regulatory authorities

So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

Some countries will only permit travel if you provide your advance passenger data (for example CARICOM API Data and US Secure Flight Data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may assist where appropriate.

We may share the minimum data personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.

Credit reference and fraud prevention agencies

When you order or buy products or services from us, we may share your personal data with credit reference and fraud prevention agencies. That means looking into any records we hold about you and your records with credit reference agencies (CRAs) or fraud prevention agencies (FPAs). When they get a search from us, a footprint goes on your file which other organisations might see.

We may also do checks to confirm your identity. That is to help protect you from identity theft and other types of fraud and to prevent and detect crime or money laundering. Once in a while we might run more checks with CRAs and FPAs to keep your information and your account up to date. If false or inaccurate information is provided and identified as fraud, the details will be passed to FPAs. This information may also be shared with law enforcement agencies.

If you tell us you have got a spouse or financial associate, we will link your records together – so you must make sure you have their agreement to disclose information about them. CRAs also link your records together and these links will stay on your and their files – unless you or your partner successfully files for a dissociation with the CRAs to break that link.

We may send these agencies details such as your name, address, accounts and bills, including how you manage them. That includes telling them about your account balances, what you pay us and when you miss a payment. If you don’t pay your bills on time CRAs will record that. Agencies may tell others doing similar checks, including organisations trying to trace you or recover money you owe them.

Each credit reference and fraud prevention agencies will have its own criteria for how to calculate a credit score. For more information on credit reference and fraud prevention agencies e.g. Callcredit, Equifax and Experian, and the way they may use your personal data, please refer to the Credit Reference Agency Information Notice (CRAIN). The CRAIN describes how the main credit reference agencies use and share personal data they receive about you and/or your business that is part of or derived from or used in credit activity.

Data protection

We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, altercation and disclosure.

The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain service, you are responsible for keeping this password confidential.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice.

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measure to anonymise this data.

Your rights

You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you.

Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.

You can also ask for your personal data to be rectified or erased, to object the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.

We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.

You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner’s Office.

Please submit your request or complaint in writing to the Data Protection Officer:

By post: Tyler Brown Travel Data Protection Officer, Bradford Chamber Business Park, New Lane, Bradford, BD4 8BX

By email: info@tylerbrowntravel.com