Please read these booking conditions carefully as they are a legally binding contract of any holiday booked. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read the terms and conditions and agree to all of the below content as follows:
In these booking conditions, ‘you’ and ‘your’ means all people named on the booking form (including anyone who is added or replaced at a later date). ‘We’, ‘us’ and ‘our’ means Tyler Brown Travel (UK) Ltd.
Our registered company name, company number and registered office address are as follows:
Tyler Brown Travel Ltd
Suite 13 Bradford Chamber Business Park
Company Registration Number: 09431385 England
Travel Trust Association Membership Number: Q3738
Tyler Brown Travel has its office headquarters in Bradford, England on the above stated address and is supported by the financial protection of the Travel Trust Association, as well as the financial protection from our many various suppliers around the UK which includes ABTA and ATOL protection but not limited to these. Once a holiday is booked with us, you are entering a legal and contractual relationship with not only ourselves but also with the supplier in which your holiday has been booked through. All deposits due at time of booking, final balances due and payment plans where applicable will be set from those of the supplier used. Tyler Brown Travel Ltd does not accept nor assume any domicile at any place, location or office in the world (also not at the offices of its supporting companies), other than its registered office in Bradford, England.
Making your booking
All prices and availability are subject to change at any time by the supplier. You, as the lead name on the booking, must be over the age of 18 at time of booking. In certain destinations, such as a majority of states in the USA, you may be required to be over the age of 21 at time of travel. If such circumstances occur, you will be advised at time of quotation or booking stage. All other members of your party must authorise you to make the booking based on these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us within the time frame set by the supplier used for your holiday booking.
If the accommodation is available, and we have received all the relevant payments from you, we will provide you with written confirmation either by post or by email as provided to us by the supplier. This usually takes between 24-72 hours. In the rare circumstance that the accommodation is on a request basis, we will keep you updated with the time frame given to us to check with the property of its availability. If confirmed, we will then revert back to sending you a written confirmation within the previously stated time frames. If the property is unavailable, you will be offered a suitable alternative at a similar cost or depending on the suppliers separate terms and conditions, you may be offered a refund of any monies paid. If you book by post or phone, we will send your confirmation to you by email unless you tell us at the time of booking that you would prefer it to be provided by post. This confirmation will show your booking details, the amount you have paid and the amount you still owe for the booking. As soon as you receive your confirmation, it is your responsibility to check that the information is correct and advise us of any errors immediately. Please ensure that names are exactly as stated on the relevant passport and we may require other components of your passport information depending on destination and suppliers conditions. We have no responsibility or any errors in any documentation except where an error is made by us. In making a booking, you consent to your information being passed on to the relevant persons. The booking information you provide to us will be passed on only to the relevant supporting companies or other persons necessary for the provision of your accommodation and activity arrangements.
We or our supporting suppliers have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, neither we nor the supporting companies will have any legal responsibility to you.
Even if we have sent a written confirmation, we have the right to cancel a booking where there are reasonable grounds to believe that (1) it is not legitimate (2) you are likely to breach or have breached any of our booking conditions (3) the information supplied by you in relation to your booking is incorrect (4) you have behaved vexatious, abusive or unlawful to our staff or suppliers. If we cancel your booking, we will tell you in writing and neither we nor the supporting companies will have any legal responsibility to you.
When you book, you must pay the deposit amount set by the supplier at time of booking then due plus any applicable booking fee by debit or credit card, or by sending us a cheque. We only accept payment in pounds sterling. We must then receive the rest of the money owned no less than the date stated on your confirmation, otherwise you may risk your holiday being cancelled by the supplier used. We may automatically collect the balance owned on the card that you used to pay the deposit, unless you settle the amount owed before that date. If you book less than 13 weeks (91 days) before the start of your stay, you may be asked to pay for the booking in full by debit or credit card, or by bank transfer, at the time of booking.
If you do not pay any payment due in relation to your booking by the appropriate date, we or our supporting companies, are entitled to assume that you want to cancel your booking. In this case, your booking will be cancelled immediately, and you may receive a refund of all money you have paid to us for your booking (apart from cancellation charges and, if it applies, any amendment charges and credit card charges you have already paid). We will also charge a cancellation administration fee of £25. Please note that this is a case by case basis by each individual supplier and you may not receive any refund of monies at all, or may still be liable to pay the full outstanding amount depending on their time frames and terms and conditions.
Offline or cash payments are a violation of our terms of service. We prohibit off-site payments because paying outside of our website makes it harder for us to protect your information and puts you at a greater risk of fraud and other security issues.
We keep the prices charged by us or supporting companies under constant review and may be increased or reduced at any time. We may also correct mistakes in the pricing of our arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes happen, you must check the price and all other details of your chosen arrangements at the time of booking. All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made.
Occasionally we make offers giving you the chance to book accommodations or activities with either no deposits, low deposits, or a price that is lower than usual. We will give you details of any terms that may apply to the offer before, or when, you make your booking. If you cancel you must pay all other cancellation charges which may apply. Sometimes a low deposit scheme would require you to make another instalment of payment within 4-8 weeks of the first payment. If this is the case we will let you know all amounts due and dates required by in line with the suppliers terms and conditions at time of booking.
We can decide to extend or withdraw any offer at any time due to availability changes, circumstance changes, expiry dates or any other reasonable reason that validates.
Website and brochure details
We aim to make sure that the information we and our supporting companies provide is presented accurately on our website, in brochures and other promotional literature or materials we produce and distribute. There may be small differences between the actual accommodations and their descriptions. This is usually because we are always aiming to improve services and facilities. Occasionally problems mean that some accommodations or activities are not available or may be restricted. If this happens, we will inform you as soon as reasonably possible. We cannot accept responsibility for any changes or closed to local services or attractions mentioned on our website or brochures. All information is given in good faith and believed correct at the time of printing. We cannot be held responsible for any errors or omissions, unless this was caused by our negligence.
Travel Trust Association (TTA) membership
We are a member of TTA, membership number Q3738. We are obliged to maintain a high standard of service to you by TTA’s code of conduct. We provide full financial protection for our holidays booked, by way of a bond held by Travel Trust Association, of 2 Crown Square, Woking, Surrey, GU21 6HR. Please visit www.thetravelnetworkgroup.co.uk for further information.
If you change or cancel your booking
If you wish to change any details of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. We may agree to accept notice over the telephone, but this should be arranged with us first. You may be asked to pay us an administration charge of £25 for each change, as well as any admin or change fees set by the supplier and/or airline/accommodation in which they have used.
If you wish to cancel your booking after it has been confirmed, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your accommodation and/or activities bookings. Depending on your reason for cancellation and time frame given, you may be provided with a refund or you may still be liable to pay the remaining balance. This will all be down to the suppliers terms and conditions, but we will try to accommodate you the best that we can. Please make sure you have full valid travel insurance at time of booking in case the need for cancellation occurs in which case you may be able to make a claim through your insurance company.
If you have any concerns about material which appears on our Website or you wish to make use of content on our Website other than that set out above, please contact firstname.lastname@example.org or by using any methods detailed on our Contact Us page.
Your reviews and contributions to our online community
You are invited to submit reviews and contributions to our website. If you contribute content to our online community, you agree to grant us a non-exclusive, royalty-free license to publish and use all your material in any way at any time on our website, social media and for marketing purposes. You shall remain the owner of the copyright in any submitted material. You also agree to indemnify us from all claims and liabilities (including legal fees) which arise from your contribution to our Website. If you are a consumer, this means you will be responsible for any loss or damage we suffer because of your breach of these conditions.
Any content you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded to our Website constitutes a violation of their intellectual property, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Website.